POEMS
Label: Research
Steps:
STEP 1
Observation
Observe people or ask them questions and focus on observing how people interact with information, objects, and the environment.
STEP 2
People, Objects, Environment and Messages
Evaluate people through the POEMS framework and fill out the board template.
- People: Find and describe all of the different groups; Mothers, customers, etc. Try to note all of the different types of people. Why are they there? What is their role?
- Objects: What objects do you see in this environment? What are the main categories? What is the relationship between objects, and why are those objects there? Tables, newspapers, coffee mugs, etc.
- Environments: Describe all of the different spaces and environments where different activities occur and where different mindsets are found. Define the context per environment.
- Messages: What are people talking about? What things are being communicated, and how are those messages being transmitted?
- Services: What services are available in this context? When and why are those services used? Think about cleaning, delivery services, etc.
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